Overall Resident Satisfaction

How residents rate overall City services in the quarterly community survey, on a 1–5

scale. As of Jun-26, it stands at 4.34 (+0.03 from last quarter) against a target of 4.

On Target

Actual vs Target

Q2 reaches 4.34, up +0.03 from 4.31 in 2026-Q1, the strongest score in this eight-quarter run and solidly green.
The positive movement came while Harborview managed peak spring construction, early beach operations, and expanded recreation registration, so the result reflects real operating discipline.
Residents continued to respond well to timely updates, especially the capital-project QR signs on Bayview Drive, the recreation waitlist texts, and the combined permit/inspection dashboard launched in May.
The arc from 4.24 in 2024-Q3 to 4.34 now gives council a credible story: satisfaction is not accidental; it is being earned through consistent service design, clean data, and follow-up.

Sustain the green by formalizing the service-update standards into a citywide resident communications checklist for every department by the next quarterly close.
Extend the permit/inspection dashboard to include average turnaround by application type, starting with ADUs, tenant improvements, and small commercial remodels.
For the next cycle, keep the survey fielding window and methodology stable so the 4.34 result remains comparable and defensible.